Customer Services

Order Cancellation Policy

At Kids N Cribs, we understand that plans can change. If you need to cancel your order, please contact our Customer Service team in writing as soon as possible at info@kids-n-cribs.com. We'll do our best to accommodate your request based on the status of your order.

How to Cancel an Order

All cancellation requests must be submitted in writing via email. You can:

• Reply directly to your order confirmation email, or

• Send a new message to info@kids-n-cribs.com with:

  • Your Order Number

  • Your Full Name

You will receive a confirmation email from us within 2 business days of receiving your cancellation request.

Standard Order Cancellations

If your order has not yet been processed or shipped, we will cancel it and issue a refund to your original form of payment.

Please note:

• A 5% merchant processing fee will be deducted from your refund to cover non-refundable credit card or PayPal fees.

• Once an order has entered shipping or has shipped, it cannot be canceled. You may still return the item after delivery, following our Return Policy, but we are unable to stop or cancel orders once they have been processed for shipment.

Orders Already Shipped

If your order has shipped:

• Any shipping fees paid at the time of purchase are non-refundable.

• Orders that qualified for Free Shipping will have the actual shipping cost deducted from your refund.

Special Orders

Items that are made-to-order, custom, or not stocked regularly (such as furniture) are considered Special Orders.

• These orders must be canceled before they ship from the manufacturer.

• Once shipped to our warehouse or directly to you, Special Orders cannot be canceled.

• Unsure whether your item is a Special Order? Reach out to us—we’re happy to clarify before you place your order.

Drop Shipped Orders

Many items are drop shipped directly from the manufacturer or a third-party warehouse.

• These orders may be canceled, but only after we receive confirmation from the warehouse.

• If the item is already in the process of shipping, cancellation may not be possible, and it will need to be treated as a return.

Refund Timing

Once your cancellation has been approved:

• A refund will be issued to your original payment method.

• Any applicable processing fees (credit card or PayPal) and shipping deductions will be clearly outlined in your refund confirmation.

If you have any questions about your order status or need help submitting a cancellation request, please contact us—we’re here to help!

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Damaged & Defective Items Policy

At Kids N Cribs, we take pride in the quality of the products we offer and strive to ensure your order arrives in perfect condition. If an item arrives damaged or you discover a defect, we’re here to make it right.

Damaged Items During Shipping

If your item arrives damaged in transit, please notify us immediately by emailing info@kids-n-cribs.com.

Do not contact the shipping carrier (UPS, FedEx, or any freight company) directly—we’ll handle all claims on your behalf to ensure a smooth resolution.
Failure to report damage to us directly may result in delays or denial of a damage claim.

What We’ll Do:

• For minor damage, we’ll provide replacement parts at no cost to you.

• For major or structural damage, we may issue a full replacement of the item.

Once we receive your damage report and photos, we’ll assess the situation and determine the appropriate solution.
Replacement parts typically ship within 1–2 business days, depending on availability, and are sent via UPS Ground or USPS.

Please note: We do not send return labels for damaged items or parts. Once your issue is resolved, you may dispose of or donate the damaged item at your discretion—no return is required unless we request it.

Defective Items

If you believe an item is defective, please contact us within 30 days of delivery so we can assist. After 30 days, any warranty issues must be directed to the product manufacturer.

We’re happy to help facilitate communication with the manufacturer and will follow their recommendations when handling defective products. Many manufacturers offer warranties, and we can assist in providing contact information or submitting claims when necessary.

How to Report a Problem

To report a damaged or defective item, please email info@kids-n-cribs.com with the following details:

• Your order number

• A brief description of the issue

• Photos clearly showing the damage or defect

We appreciate your business and are committed to making sure your experience is a positive one—even when something goes wrong.

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Car Seat Policy

At Kids N Cribs, your child’s safety is our top priority. For this reason, all car seat sales are final.

Once a car seat has left our store or been delivered to your home, we can no longer accept it for return or exchange—even if the box is unopened. This policy is in place to ensure the integrity and safety of all car seats we sell.

We cannot guarantee the condition or history of a car seat once it has left our facility. Therefore, to comply with industry safety standards and manufacturer guidelines, we are unable to restock or resell any car seat once it has been shipped or picked up.

We strongly encourage customers to carefully review all product details and compatibility requirements before purchasing a car seat. If you have questions about fit, features, or safety certifications, our team is happy to help you make an informed decision.

Thank you for your understanding and for trusting Kids N Cribs to support your family’s safety needs.

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Price Matching Policy

At Kids N Cribs, we strive to offer our customers the best possible value every day. If you find a lower advertised price on an identical item from another authorized retailer, we may be able to match that price—because your confidence in shopping with us matters.

How Our Price Match Guarantee Works

Price match requests are considered on new purchases only and must meet the following criteria:

• The item must be identical (same brand, model number, and specifications) and in brand-new condition.

• We do not match prices on used, open-box, returned, refurbished, or clearance items.

• The item must be in stock and available for immediate purchase from the competitor at the time of verification.

• Any additional charges (such as shipping, handling, oversized item fees, or other hidden costs) will be added to the competitor’s price when determining eligibility for a match.

Important Notes

• All price match requests are subject to verification and approval by Kids N Cribs.

• We reserve the right to decline a price match at our discretion, including in cases where the competitor’s pricing appears to be inaccurate or inconsistent with manufacturer policies.

• Kids N Cribs reserves the right to modify or discontinue this policy at any time, without prior notice.

If you’d like to request a price match, please contact us at info@kids-n-cribs.com with the competitor’s offer and a link to the item.

We’re here to help you shop with confidence!

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In-Store Pickup Policy

For your convenience, Kids N Cribs offers free in-store pickup for all orders placed through our website. Simply select the "Store Pickup" option during checkout, and we’ll notify you by email or phone as soon as your order is ready.

Pickup Location

All store pickups are fulfilled at our Pleasant Hill, CA location. We can also make arrangements for pickups at our warehosue, if it's easier or more convenient.

Pickup Timing

• Most in-stock items will be ready for pickup the same day or within 24 hours of placing your order.

• If you need an item urgently, feel free to call the store to confirm availability. We’re happy to pull your items and have them ready right away.

Pickup WIndow & Holds

We kindly ask that all orders be picked up within 1–3 business days after being marked as "Ready for Pickup." If you need additional time, please contact us as soon as possible to make arrangements for an extended hold.

Cancellations & Restocking Fee

Please note that any order canceled after it has been marked as Ready for Pickup will incur a 10% restocking fee.

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Fabrics & Finishes Policy

At Kids N Cribs, we strive to present our products as accurately as possible. However, variations in color, grain pattern, and proportions may occur due to differences in display settings, screen resolution, or media formats.

Please note that finishes and fabrics may appear slightly different in person than how they look online.

To Ensure Satisfaction:

• We highly recommend ordering wood or fabric samples, requesting high-resolution images, or visiting our store to view items in person before making a final decision.

• Finishes can look different depending on lighting conditions, room decor, and surrounding colors, so it’s important to ensure the selected options align with your design expectations.

Our experienced design consultants are here to help! Please feel free to contact us prior to placing your order so we can guide you in choosing the perfect finish or fabric for your space.

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Warranty Policy

At Kids N Cribs, we are proud to be an authorized retailer for every brand and product we carry. This means that all items purchased through our website or in-store are fully backed by the manufacturer’s original warranty.

What’s Covered

The specific terms, coverage, and duration of each warranty are determined by the individual manufacturer. Warranties typically cover issues related to manufacturing defects in materials or workmanship under normal use.

To understand what’s included in your warranty, we recommend reviewing the warranty card or documentation provided with your product, or visiting the manufacturer’s website for detailed information.

Need Help with a Warranty Claim?

If you experience an issue with your item that may be covered under warranty:

1. Consult your product’s warranty information to review coverage terms.

2. Contact the manufacturer directly to begin a warranty claim.

3. If you need support during the process, Kids N Cribs is happy to assist in coordinating with the manufacturer to help resolve your issue.

Please note: Manufacturers may require proof of purchase, photos of the issue, or product serial numbers to process warranty claims. Be sure to keep your purchase receipt and product documentation on file.

Important Notes

• Manufacturer warranties do not typically cover damage caused by misuse, accidents, unauthorized repairs, normal wear and tear, or improper installation.

• Any modification or alteration to a product may void the warranty.

If you have any questions about warranty coverage on a specific product or need assistance initiating a claim, please contact us at info@kids-n-cribs.com. We’re here to support you every step of the way.